Frequently Asked Questions

Have a question? We've got answers! If you can't find what you're looking for, feel free to contact us.

Orders & Payments

What payment methods do you accept?

We accept Cash on Delivery (COD).

Can I place an order via WhatsApp or phone?

Yes! You can reach out to us directly to place your order. Visit our Contact page for details.

How do I know my order has been confirmed?

Once your order is placed, you will receive a confirmation message via SMS or WhatsApp with your order details.

Shipping & Delivery

Do you deliver all over Pakistan?

Yes, we deliver nationwide across Pakistan including major cities like Karachi, Lahore, Islamabad, Rawalpindi, Peshawar, Quetta, and more.

How long does delivery take?

Standard delivery takes 3–5 working days. Delivery to remote areas may take up to 7 working days.

What are the shipping charges?

Shipping charges vary by location. Please refer to our Shipping Policy for full details.

Returns & Exchanges

What is your return policy?

We offer returns and exchanges within 7 days of delivery, provided the item is unused, unwashed, and in its original packaging. Please see our Return & Exchange Policy for full details.

Can I exchange a product for a different size?

Yes, size exchanges are available subject to stock availability. Please contact us within 7 days of receiving your order.

Are sale items returnable?

Sale items are generally non-returnable unless they are defective or damaged upon arrival.

Products

Are your products stitched or unstitched?

We offer both stitched (ready-to-wear) and unstitched options. Product details are clearly mentioned on each product page.

Other Questions

Do you offer gift wrapping?

Yes, gift wrapping is available on request. Please mention it in the order notes or contact us before placing your order.

How can I track my order?

Once your order is dispatched, you will receive a tracking number via SMS or WhatsApp to track your parcel.